Shipping policy

Thank you for visiting and shopping at www.teestra.com Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

Normally deliveries in India will be made within 5-7 working days.However if we are experiencing a high volume of orders, shipments may be delayed by a day or two. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

* Overnight delivery is only available for orders with delivery addresses within Bangalore -Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damaged, lost or wrong items

Teestra takes full responsibility for your order until it reaches you safely. If your parcel arrives damaged, goes missing in transit, or has a wrong or missing item, you don't need to deal with the courier. We'll sort it out for you.

What to do: Email support@teestra.com within 48 hours of delivery with your order number and clear photos of the product and its packaging.

What we'll do: Once we've checked the issue, we'll send you a replacement at no extra cost, or a full refund if you prefer or the item is out of stock. If a parcel is lost in transit, we'll ship a replacement or refund you as soon as the courier confirms the loss.

Please keep the original packaging until your issue is resolved.

International Shipping Policy

We currently do not ship outside India.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.